Orders
Orders are accepted on the basis of the following conditions: prices, minimum
value and payments.
Prices, minimum cost and payments
1) Prices are intended as ex works our warehouse, VAT excluded.
For orders due, the quotations applicable at the moment of the shipment apply.
Our prices include standard packaging .
2) Minimum cost for each order: 100.00 Euros net.
3) On the basis of the agreed terms, payments will always
have to be made to our Company.
- In case of belated payments, bank interests and any additional expenses
will be calculated.
- No arbitrary withholdings will be accepted.
- Any modification to the payment conditions must be agreed on in
advance and cannot be retroactive.
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Shipments and collections
4) Orders are to be paid in full, within the limit of the
amounts available, except if the Customer requires to keep any stocks in an
account.
Should Customers desire to keep unpaid material in an account all the time,
for all their orders, they will have to inform about that explicitly in writing.
For each order, the Customer will have to specify a means of transportation
in an unambiguous way.
5) Responsibility and risks for goods during their shipment
are the customer’s, even if they are lost in a free port and invoiced.
In case of damage, theft or loss of the shipment while being transported, the
relative claims will have to be submitted to the one directly liable, namely
the carrier.
6) At the time of the delivery it is recommended to check,
in addition to the wholeness of the packages, that the information reported
in our packing list matches that of the shipment.
In the presence of any discrepancies, the carrier should be required to provide
an explanation.
7) For collections at our Milan warehouse, orders must be
submitted to us in headed paper or marked by means of stamp and signature of
the person in charge of the ordering Company.
The operator will have to sign the packing lists, making sure that they report
the date of collection and the number of packs.
Claims, returned goods and replacements under warranty
8) Claims are accepted within eight days from receipt of the
goods.
9) Goods returned because of mistakes in the orders submitted
or for reasons not attributable to us will be only accepted if authorized in
advance.
For this type of returned goods, a fixed expense amount equal to 10% will be
applied in order to cover verification costs and the costs for re-arranging
the goods in our warehouse.
10) Any malfunctioning tools will be replaced during the warranty
period, having reached an agreement on that with our Company in advance.
11) Returned goods will only be accepted if sold to a free
port with a transport document reporting our sales invoice/transportation document
reference number.
12) Every time goods are returned, the relative form has to
be filled in. It can be downloaded from the site www.sicutool.com/resi
(currently in italian).
- Any tools damaged or broken due to improper use will not be replaced
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Technical information and copyright
13) The data, colours and technical characteristics reported
in this catalogue are purely indications and not binding.
Any improvements may be introduced without informing customers in advance.
- This also applies for the removal of any items present in our catalogue
due to the impossibility of supplying them for reasons beyond our
control.
- We would like to remind our Esteemed Customers that the texts, images,
brands and numbers which distinguish the items in this catalogue are
protected in compliance with the copyright law. Reproduction, even
partial, of the catalogue is forbidden, unless explicitly authorized
by us in writing
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Those who ask for Sicutool must receive Sicutool
14) Any request submitted by Consumers with an item number
found in this catalogue and carried out by others is a fraud against Customers
and will be prosecuted in compliance with the Law.
15) In case of litigation, the place of jurisdiction is the
Law Court of Milan (Italy).